Quality government :
Koehler, Jerry W.
Quality government : designing, developing and implementing TQM / Jerry W. Koehler, Joseph M. Pankowski. - Delray Beach, Fla. : St. Lucie Press, 1996. - xiii, 281 p. : ill. ; 24 cm.
Includes bibliographical references (p. 269-274) and index.
Total quality management in government--United States.
Public administration--United States.
350.00780973 / KOQ 1996
Quality government : designing, developing and implementing TQM / Jerry W. Koehler, Joseph M. Pankowski. - Delray Beach, Fla. : St. Lucie Press, 1996. - xiii, 281 p. : ill. ; 24 cm.
Includes bibliographical references (p. 269-274) and index.
Total quality management in government--United States.
Public administration--United States.
350.00780973 / KOQ 1996