Focused quality :
Focused quality : managing for results /
Harvey K. Brelin ... [et al.] ; foreword by C. Jackson Grayson, Jr.
- Delray Beach, FL : St. Lucie Press, c1994.
- xiv, 193 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Foreword / C. Jack Grayson -- Pt. I. Managing the Vital Few. 1. Why Focused Quality Management? -- Pt. II. Focused Quality Management: A Framework for Success. 2. Prepare: Laying the Foundation. 3. Plan: Focusing Process Improvements. 4. Deploy: Making Process Improvements Happen. 5. Deploy: Making Organizational Improvements Happen. 6. Transition: Making It Stick -- Pt. III. Leading the Change. 7. Leading the Charge. 8. Is the Organization Ready? 9. When Things Go Wrong -- App. A Quick Quality Survey --App. B Critical Success Factor/Key Process Matrix --App. C Evolution of Quality Management.
1884015182
Total quality management.
HD62.15 / .F63 1994
658.1 / FOC 1994
Includes bibliographical references and index.
Foreword / C. Jack Grayson -- Pt. I. Managing the Vital Few. 1. Why Focused Quality Management? -- Pt. II. Focused Quality Management: A Framework for Success. 2. Prepare: Laying the Foundation. 3. Plan: Focusing Process Improvements. 4. Deploy: Making Process Improvements Happen. 5. Deploy: Making Organizational Improvements Happen. 6. Transition: Making It Stick -- Pt. III. Leading the Change. 7. Leading the Charge. 8. Is the Organization Ready? 9. When Things Go Wrong -- App. A Quick Quality Survey --App. B Critical Success Factor/Key Process Matrix --App. C Evolution of Quality Management.
1884015182
Total quality management.
HD62.15 / .F63 1994
658.1 / FOC 1994