Quality in public services :

Gaster, Lucy, 1940-

Quality in public services : managers' choices / Lucy Gaster. - Buckingham [England] ; Philadelphia : Open University Press, 1995. - ix, 149 p. : ill. ; 24 cm. - Public policy and management .

Includes bibliographical references and index.

0335193498 0335191606 (pbk.)


Public administration--Great Britain.
Municipal services--Management.--Great Britain

363.068 / GAC 1995

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