Quality in public services :
Gaster, Lucy, 1940-
Quality in public services : managers' choices / Lucy Gaster. - Buckingham [England] ; Philadelphia : Open University Press, 1995. - ix, 149 p. : ill. ; 24 cm. - Public policy and management .
Includes bibliographical references and index.
0335193498 0335191606 (pbk.)
Public administration--Great Britain.
Municipal services--Management.--Great Britain
363.068 / GAC 1995
Quality in public services : managers' choices / Lucy Gaster. - Buckingham [England] ; Philadelphia : Open University Press, 1995. - ix, 149 p. : ill. ; 24 cm. - Public policy and management .
Includes bibliographical references and index.
0335193498 0335191606 (pbk.)
Public administration--Great Britain.
Municipal services--Management.--Great Britain
363.068 / GAC 1995