Empowerment :
Lashley, Conrad.
Empowerment : HR strategies for service excellence / Conrad Lashley. - Oxford ; Boston : Butterworth/Heinemann, 2001. - xvii, 300 p. : ill. ; 24 cm. - The hospitality, leisure and tourism series .
Includes bibliographical references (p. [277]-293) and index.
0750652446
Service industries--Management.
Service industries--Quality control.
Customer services--Management.
658.3 / LAE 2002
Empowerment : HR strategies for service excellence / Conrad Lashley. - Oxford ; Boston : Butterworth/Heinemann, 2001. - xvii, 300 p. : ill. ; 24 cm. - The hospitality, leisure and tourism series .
Includes bibliographical references (p. [277]-293) and index.
0750652446
Service industries--Management.
Service industries--Quality control.
Customer services--Management.
658.3 / LAE 2002