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Managing quality in the service sector /

Asher, Mike

Managing quality in the service sector / Mike Asher - London : Kogan Page, 1996 - 222 p. : ill. ; 24 cm.

Index present.

ISBN: 0749419547

Subjects--Topical Terms:
Service industries -- Quality control.
Service industries -- Management.

Dewey Class. No.: 658.562 / ASM 1996

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