Strategic management of services :
Das, Ranjan.
Strategic management of services : framework and cases / Ranjan Das. - Delhi ; New York : Oxford University Press, 1997. - xii, 435 p. : ill. ; 23 cm.
Includes bibliographical references.
0195641701
Service industries--Management.--India
Service industries--Management--Case studies.--India
658.4012 / DAS 1997
Strategic management of services : framework and cases / Ranjan Das. - Delhi ; New York : Oxford University Press, 1997. - xii, 435 p. : ill. ; 23 cm.
Includes bibliographical references.
0195641701
Service industries--Management.--India
Service industries--Management--Case studies.--India
658.4012 / DAS 1997