Strategic management of services :

Das, Ranjan.

Strategic management of services : framework and cases / Ranjan Das. - Delhi ; New York : Oxford University Press, 1997. - xii, 435 p. : ill. ; 23 cm.

Includes bibliographical references.

0195641701


Service industries--Management.--India
Service industries--Management--Case studies.--India

658.4012 / DAS 1997

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