Six sigma in services :
Six sigma in services : Concepts and applications /
Edited by N M Shanthi.
- New delhi : The ICFAI University press, 2006.
- ix, 172 p. ; 20 cm.
8131401405
services.
658.81 / SIX 2006
8131401405
services.
658.81 / SIX 2006