Insuring quality :
Abromovitz, Hedy Gruenebaum.
Insuring quality : how to improve quality, compliance, customer service, and ethics in the insurance industry / Hedy Abromovitz, Les Abromovitz. - Boca Raton, Fla. : St. Lucie Press, c1998. - ix, 217 p. ; 24 cm.
Includes index.
1574441507
97227877
Insurance companies--Management.
Insurance--Marketing.
Quality assurance.
368.812 / ABI 1998
Insuring quality : how to improve quality, compliance, customer service, and ethics in the insurance industry / Hedy Abromovitz, Les Abromovitz. - Boca Raton, Fla. : St. Lucie Press, c1998. - ix, 217 p. ; 24 cm.
Includes index.
1574441507
97227877
Insurance companies--Management.
Insurance--Marketing.
Quality assurance.
368.812 / ABI 1998