Measuring customer satisfaction /
Gerson, Richard F.
Measuring customer satisfaction / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. ; 26 cm. - Fifty-Minute series .
INCLUDES INDEX.
0749412593
92054368
Consumer satisfaction.
Customer services--Evaluation.
HF5415.5 / .G46 1993
658.812 / GEM 1993
Measuring customer satisfaction / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. ; 26 cm. - Fifty-Minute series .
INCLUDES INDEX.
0749412593
92054368
Consumer satisfaction.
Customer services--Evaluation.
HF5415.5 / .G46 1993
658.812 / GEM 1993