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Designing and delivering superior customer value : concepts, cases, and applications / Art Weinstein and William C. Johnson.
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TextPublication details: Boca Raton, Fla. : St. Lucie Press, c1999. Description: xii, 388 p. : ill. ; 24 cmISBN: 1574442406 (alk. paper)Subject(s): Customer services -- Management | Consumer satisfactionDDC classification: 658.812
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Bangladesh Public Administration Training Centre Library General Stacks | 658.812 WED 1999 (Browse shelf(Opens below)) | Available | Amirul | 87522 |
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| 658.812 STT 1997 Total quality service : | 658.812 STT 1997 Total quality service : | 658.812 TEH 2008 How to get clients to come to you: | 658.812 WED 1999 Designing and delivering superior customer value : | 658.8124 BID 1996 Develop your assertiveness / | 658.82 CUS 1997 Sales promotion : | 658.82 DEH 1989 How to give quality service to your customers / |
Includes bibliographical references and index.
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