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Total quality service : principles, practices, and implementation / D.H. Stamatis.
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TextPublication details: Delray Beach, FL : St. Lucie Press, c1996. Description: xvi, 318 p : ill. ; 24 cmISBN: 8175140151Subject(s): Customer services -- Quality controlDDC classification: 658.812
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Bangladesh Public Administration Training Centre Library General Stacks | 658.812 STT 1997 (Browse shelf(Opens below)) | Available | Amirul | 83207 | |
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Bangladesh Public Administration Training Centre Library General Stacks | 658.812 STT 1997 (Browse shelf(Opens below)) | Available | Al Amin | 87401 |
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| 658.812 SER 1994 Service quality : | 658.812 SLH 1986 How to skyrocket your sales / | 658.812 STT 1997 Total quality service : | 658.812 STT 1997 Total quality service : | 658.812 TEH 2008 How to get clients to come to you: | 658.812 WED 1999 Designing and delivering superior customer value : | 658.8124 BID 1996 Develop your assertiveness / |
Includes bibliographical references and index.
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