Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das and Markus Goldstein.
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TextPublication details: Washington, DC : The World Bank, c2008. Description: xxv, 423 p. : ill. ; 23 cmISBN: 9780821371855; 0821371851; 9780821371862; 082137186XSubject(s): Medical care -- Developing countries -- Quality control -- Measurement | Health facilities -- Developing countries -- Quality control -- Measurement | Educational surveys -- Developing countries | Quality assurance -- Developing countries -- Measurement | Data Collection -- methods | Developing Countries | Health Services Research -- methods | Quality Assurance, Health Care -- economics | Quality Assurance, Health Care -- methodsDDC classification: 362.1 LOC classification: RA399.D44 | A74 2008NLM classification: WA 950| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Reading Room | 362.1 WON 2007 (Browse shelf(Opens below)) | Available | Zahid | WB5734 |
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| 362.1 RES 1982 Resources for health : technology assessment for policy making/ | 362.1 WOI 2006 International trade in health services and the GATS : | 362.1 WOM 2004 The millennium development goals for health : | 362.1 WON 2007 Are you being served? : | 362.1 WOW 1998 The World Health Report 1998 : | 362.10425 ADB 1999 Basic food safety for health workers : WHO/SDE/PHE/FOS/99.1 / | 362.10425 GRC 1993 Communication for health and behavior change : |
Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
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