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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
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TextPublication details: Thousand Oaks, Calif. : Sage Publications, c1994. Description: ix, 289 p. : ill. ; 23 cmISBN: 0803949197 (cloth); 0803949200 (pbk.)Subject(s): Customer services -- Quality control | Consumer satisfactionDDC classification: 658.812 LOC classification: HF5415.5 | .S468 1994Online resources: Publisher description | Table of contents only | Contributor biographical information
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Stacks | 658.812 SER 1994 (Browse shelf(Opens below)) | Available | Mimosa | 84456 |
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| 658.812 ROC 2003 Customer relationship management : | 658.812 ROC 2003 Customer relationship management : | 658.812 SAT 1997 Tips for customer satisfaction / | 658.812 SER 1994 Service quality : | 658.812 SLH 1986 How to skyrocket your sales / | 658.812 STT 1997 Total quality service : | 658.812 STT 1997 Total quality service : |
Includes bibliographical references and indexes.
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