Reforming public services in India : drawing lessons from success / a World Bank report.
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TextPublication details: New Delhi ; Thousand Oaks, Calif. : SAGE Publications, 2006. Description: xxv, 93 p. : ill. ; 28 cmISBN: 076193488X (pbk.); 9780761934882 (pbk.)Subject(s): India -- Politics and government -- 1977-DDC classification: 352.3670954 LOC classification: JQ231 | .R44 2006Online resources: Publisher description | Table of contents | Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Reading Room | 352.3670954 REF 2006 (Browse shelf(Opens below)) | Available | Shakib | 103383 |
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| 352.367 STR 2007 Reformasi birokrasi membangun pelayanan prima menuju terciptanya tata pemerintahan yang baik, bersih, dan berwibawa = | 352.3670947 WOI 2004 International public administration reform : | 352.3670954 KHR 1999 Revitalizing the state : | 352.3670954 REF 2006 Reforming public services in India : | 352.37 STR 2009 Strengthening governance in Asia-Pacific : | 352.375 BEP 1998 Productivity in public and nonprofit organizations : | 352.3790954 SEC 2004 Security in South Asia : |
"A co-publication of The World Bank and Sage Publications India Pvt Ltd."--T.p. verso.
Includes bibliographical references (p. [89]-93).
Introduction -- Promoting competition -- India's Telecom revolution -- Competition in marketing services to farmers: ITC's e-choupal -- Conclusion -- Simplifying transactions -- One-stop service centres -- Andhra Pradesh's eseva model -- Kerala's friends programme -- Computerisation of land records in Karnataka -- Some challenges in the implementation of e-governance -- Gujarat's computerised interstate check-posts -- Andhra Pradesh's card -- Conclusion -- Restructuring agency processes -- Statewide agencies -- The registration department in Maharashtra -- The Karnataka State Road Transport Corporation -- City agencies -- The Hyderabad Metropolitan Water Supply and Sewerage Board -- Bangalore: making city agencies work? -- Surat after the plague, 1994-2005 -- Conclusion -- Decentralising teacher management -- The Madhya Pradesh experience -- Conclusion -- Building political support for programme delivery -- Comparing human development outcomes: Tamil Nadu vs Karnataka, 1971-2001 -- Conclusion -- Strengthening accountability mechanisms -- Civil service reform: transfers in Karnataka -- Unveiling secrets: access to information in Rajasthan, Delhi and Karnataka -- Anti-corruption institutions -- The Karnataka Lokayukta -- The central vigilance commission -- Public interest litigation -- Conclusion -- Lessons for improving service delivery -- The enabling environment -- Instruments for improving service delivery -- Cross-cutting issues -- Conclusion: learning from success.
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