Continual improvement in government : tools & methods /
Jerry W. Koehler, Joseph M. Pankowski.
- Delray Beach, Fla. : St. Lucie Press, c1996.
- ix, 150 p. : ill. ; 26 cm.
Includes bibliographical references (p. 139-142) and index.
1574440179 (acidfree paper)
Total quality management in government. Benchmarking (Management)