TY  - BOOK
AU  - Koehler,Jerry W.
AU  - Pankowski,Joseph
TI  - Continual improvement in government: tools & methods 
SN  - 1574440179 (acidfree paper)
U1  - 350.00780973 
PY  - 1996///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Total quality management in government
KW  - Benchmarking (Management)
N1  - Includes bibliographical references (p. 139-142) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0803/97207516-d.html
ER  -