Koehler, Jerry W. <br/><br/>
Quality government :  designing, developing and implementing TQM / 
Jerry W. Koehler, Joseph M. Pankowski. 
 - Delray Beach, Fla. :  St. Lucie Press,  1996. 
 - xiii, 281 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 269-274) and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government--United States.<br/>Public administration--United States.
<br/><br/><label>Dewey Class. No.: </label>350.00780973  / KOQ 1996