TY  - BOOK
AU  - Heaton,Herbert
TI  - Productivity in service organizations: organizing for people 
SN  - 0070277052
AV  - HD57 .H37
U1  - 331.118 
PY  - 1977///
CY  - New York
PB  - McGraw-Hill
KW  - Labor productivity
KW  - Organization
N1  - Includes index
ER  -