Lipsky, Michael. Street-level bureaucracy : dilemmas of the individual in public services / Michael Lipsky. - New York : Russell Sage Foundation, c1980. - xviii, 244 p. ; 24 cm. - Publications of Russell Sage Foundation . Includes bibliographical references and index. ISBN: 0871545241 Subjects--Topical Terms: Social workers.Social policy. Dewey Class. No.: 351.001 / LIS 1980