TY  - BOOK
AU  - Lipsky,Michael
TI  - Street-level bureaucracy: dilemmas of the individual in public services 
SN  - 0871545241
U1  - 351.001 
PY  - 1980///
CY  - New York
PB  - Russell Sage Foundation
KW  - Social workers
KW  - Social policy
N1  - Includes bibliographical references and index
ER  -