Morgan, Colin. Total quality management in the public sector : an international perspective / Colin Morgan and Stephen Murgatroyd. - Buckingham, England ; Philadelphia : Open University Press, 1994. - xii, 212 p. : ill. ; 23 cm. Includes index. Bibliography: p. [195]-200. ISBN: 0335191029 0335191037 Subjects--Topical Terms: Total quality management in government. Dewey Class. No.: 350.0078 / MOT 1997