TY  - BOOK
AU  - Brelin,Harvey K.
TI  - Focused quality: managing for results 
SN  - 1884015182
AV  - HD62.15 .F63 1994
U1  - 658.1 20
PY  - 1994///
CY  - Delray Beach, FL
PB  - St. Lucie Press
KW  - Total quality management
N1  - Includes bibliographical references and index; Foreword / C. Jack Grayson -- Pt. I. Managing the Vital Few. 1. Why Focused Quality Management? -- Pt. II. Focused Quality Management: A Framework for Success. 2. Prepare: Laying the Foundation. 3. Plan: Focusing Process Improvements. 4. Deploy: Making Process Improvements Happen. 5. Deploy: Making Organizational Improvements Happen. 6. Transition: Making It Stick -- Pt. III. Leading the Change. 7. Leading the Charge. 8. Is the Organization Ready? 9. When Things Go Wrong -- App. A Quick Quality Survey --App. B Critical Success Factor/Key Process Matrix --App. C Evolution of Quality Management
ER  -