TY  - BOOK
AU  - Gaster,Lucy
TI  - Quality in public services: managers' choices 
SN  - 0335193498
U1  - 363.068 
PY  - 1995///
CY  - Buckingham [England], Philadelphia
PB  - Open University Press
KW  - Public administration
KW  - Great Britain
KW  - Municipal services
KW  - Management
N1  - Includes bibliographical references and index
ER  -