Martin, David Tough talking : how to handle awkward situations / David Martin - London : Institute of Management Foundation : Pitman, 1999. - xi, 224 p ; 22 cm. - Management solutions. . index includes. ISBN: 8173712182 Subjects--Topical Terms: Conflictors laborales Recursos humanos -- Gestión. Dewey Class. No.: 658 / MAT 1994