Spencer, Lyle M.

Reengineering human resources : achieving radical increases in service quality--with 50% to 90% cost and head count reductions / Lyle M. Spencer. - New York : John Wiley & Sons, c1995. - xiv, 238 p. : ill. ; 24 cm.

Includes bibliographical references (p. 223-226) and index.

0471015350 (cloth : alk. paper)

95011736


Human capital.
Information technology.
Technological innovations--Management.
Personnel management.
Organizational change.

HD4904.7 / .S65 1995

658.3 / SPR 1995