TY - BOOK AU - Spencer,Lyle M. TI - Reengineering human resources: achieving radical increases in service quality--with 50% to 90% cost and head count reductions SN - 0471015350 (cloth : alk. paper) AV - HD4904.7 .S65 1995 U1 - 658.3 20 PY - 1995/// CY - New York PB - John Wiley & Sons KW - Human capital KW - Information technology KW - Technological innovations KW - Management KW - Personnel management KW - Organizational change N1 - Includes bibliographical references (p. 223-226) and index UR - http://www.loc.gov/catdir/bios/wiley041/95011736.html UR - http://www.loc.gov/catdir/description/wiley032/95011736.html UR - http://www.loc.gov/catdir/toc/onix03/95011736.html ER -