Mitroff, Ian I. <br/><br/>
Managing crises before they happen :  what every executive and manager needs to know about crisis management / 
Ian I. Mitroff and Gus Anagnos. 
 - New York :  AMACOM,  c2001. 
 - xiii, 172 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0814405630 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Communication in organizations.<br/>Strategic planning.
<br/><br/><label>Dewey Class. No.: </label>658.4056  / MIM 2001