TY - BOOK AU - Reardon,Kathleen Kelley TI - The skilled negotiator: mastering the language of engagement SN - 078796655X (alk. paper) U1 - 658.4052 PY - 2004/// CY - San Francisco, CA PB - Jossey-Bass KW - Negotiation in business N1 - Includes bibliographical references and index; Defining the art -- A versatile frame of mind -- Preparation and planning -- Prioritizing issues, setting and revising goals -- Ethical considerations -- The persuasive opening -- Persuasion strategy choices -- The role of power -- When the discussion gets stalled or heated -- Taking negotiation talents global ER -