TY  - BOOK
AU  - Osborne,Stephen P.
AU  - Brown,Kerry
TI  - Managing change and innovation in public service organizations
T2  - Routledge masters in public management series
SN  - 0415328977 (hard cover)
U1  - 658.406 
PY  - 2005///
CY  - New York
PB  - Routledge
KW  - Public administration
KW  - Organizational change
N1  - Includes bibliographical references and index; 1. Change and innovation in public service organizations : planned and emergent phenomena -- 2. The volatile environment of public service organizations -- 3. Assessing the need for change and innovation -- 4. The processes of change in public services and public service organizations -- 5. Organizational culture and managing change in public service organizations -- 6. Implementing change in public service organizations -- 7. Understanding and managing innovation in public services -- 8. Developing and supporting innovators in public service organizations -- 9. Managing the process of innovation in public services -- 10. Sustaining change and innovation in public services and public service organizations -- 11. Key lessons and issues for the future -- App. A. Managing change in public service organizations : a case study -- App. B. Managing innovation in public service organizations : a case study of regional action West Midlands
ER  -