Jeffries, David R. Training for total quality management / David R Jeffries [et. al ] - 2nd ed - London : Kogan Page, 1996. - xiii, 145 pages : illustrations ; 22 cm. - Kogan Page practical trainer series . ISBN: 0749420669 Subjects--Topical Terms: TQM --Total quality management Dewey Class. No.: 658.31245 / KOG 1996