Meyer, Marshall W.

Rethinking performance measurement : beyond the balanced scorecard / Marshall W. Meyer. - Cambridge, UK ; New York : Cambridge University Press, 2002. - xiv, 202 p. : ill. ; 24 cm.

Includes bibliographical references (p. 187-197) and index.

0521812437


Organizational effectiveness--Measurement.
Performance--Measurement.
Total quality management.

658.3125 / MER 2002