TY  - BOOK
AU  - Meyer,Marshall W.
TI  - Rethinking performance measurement: beyond the balanced scorecard 
SN  - 0521812437
U1  - 658.3125 
PY  - 2002///
CY  - Cambridge, UK, New York
PB  - Cambridge University Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references (p. 187-197) and index
ER  -