Albrecht, Karl,  1941- <br/><br/>
Service America! :  doing business in the new economy / 
Karl Albrecht and Ron Zemke. 
 - Homewood, Ill. :  Dow Jones-Irwin,  c1985. 
 - ix, 203 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 198-199. 
<br/><br/><label>ISBN: </label>0870946595 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.--United States
<br/><br/><label>Subjects--Geographic Terms: </label><br/>United States--Economic conditions--1981-2001.
<br/><br/><label>Dewey Class. No.: </label>658.4030973  / ALS 1985