Murthy, D. B. N.  1932- <br/><br/>
Managing quality :  a practical guide to customer satisfaction / 
D.B.N. Murthy. 
 - New Delhi ;  Thousand Oaks, CA :  Sage Publications,  c1999. 
 - 226 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0761993053 (cloth) 0761993061 (pbk.) 
<br/><br/><label>LCCN: </label>99011084  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / MUM 1999