Sadgrove, Kit 1946- Making TQM work / Kit Sadgrove - New Delhi : Kogan., c1996. - 122 p. : ill. ; 23 cm. - Springer series on social work . - Springer series on social work (Unnumbered) . Includes bibliographical references and index. LCCN: 98056533 Subjects--Topical Terms: Total quality management in human services. Dewey Class. No.: 658.4036 / SAM 1996