TY  - BOOK
AU  - Sadgrove,Kit
AU  - Hawkins,Frank
TI  - Making TQM work
T2  - Springer series on social work
U1  - 658.4036 21
PY  - 1996///
CY  - New Delhi
PB  - Kogan.
KW  - Total quality management in human services
N1  - Includes bibliographical references and index
ER  -