Oakland, John S.
Total quality management : text with cases /
John S. Oakland.
- 2nd ed.
- Oxford ; Boston : Butterworth-Heinemann, 2000.
- xii, 380 p. : ill. ; 24 cm.
Includes bibliographical references (p. [364]-371) and index.
0750639520
Total quality management.
Total quality management--Case studies.
658.4013 / OAT 2000