TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
SN  - 0750639520
U1  - 658.4013 21
PY  - 2000///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references (p. [364]-371)  and index
ER  -