Balachandran, S.,  1932- <br/><br/>
Customer-driven services management / 
S. Balachandran. 
 - New Delhi ;  Thousand Oaks, Calif. :  Response Books,  1999. 
 - 333 p. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. [326]-327) and index. 
<br/><br/><label>ISBN: </label>8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.--India
<br/><br/><label>Dewey Class. No.: </label>658.80954  / BAC 1999