TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 007014530X
U1  - 658.562 19
PY  - 1984///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
N1  - Includes index
ER  -