TY  - BOOK
AU  - Asher,Mike
TI  - Managing quality in the service sector
SN  - 0749419547
U1  - 658.562 
PY  - 1996///
CY  - London : 
PB  - Kogan Page
KW  -  Service industries -- Quality control.
KW  - Service industries -- Management
N1  - Index present
ER  -