TY  - BOOK
AU  - Conti,Tito
TI  - Building total quality: a guide for management 
SN  - 0412497808
U1  - 658.562 20
PY  - 1993///
CY  - London, New York
PB  - Chapman & Hall
KW  - Total quality management
N1  - Translation of: Costruire la qualità totale; Includes bibliographical references (p. 291-293, 295-297) and index
ER  -