Quality dynamics for the service industry / 
edited by W.F. Drewes. 
 - Milwaukee, Wis. :  ASQC Quality Press,  c1991. 
 - viii, 210 p. :  ill. ;  27 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>087389099X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.562  / QUA 1991