TY  - BOOK
AU  - Drewes,W.F.
TI  - Quality dynamics for the service industry
SN  - 087389099X
U1  - 658.562 20
PY  - 1991///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Service industries
KW  - Quality control
N1  - Includes index
ER  -