Roberts-Phelps, Graham. <br/><br/>
Customer relationship management :  how to turn a good business into a great one! / 
Graham Roberts-Phelps. 
 - New delhi :  viva books,  2003. 
 - 230 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>8176493600 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812  / ROC 2003