Goetsch, David L. Implementing total quality / David L. Goetsch, Stanley Davis. - Englewood Cliffs, N.J. : Prentice Hall, c1995. - ix, 285 p. : ill. ; 24 cm. Includes index. ISBN: 0023442247 Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.562 / GOI 1995