TY - BOOK AU - Hagan,Jack TI - Management of quality: strategies to improve quality and the bottom line SN - 1556239246 U1 - 658.562 20 PY - 1994/// CY - Milwaukee, Wis., Burr Ridge, Ill. PB - ASQC Quality Press, Business One Irwin KW - Industrial management KW - Quality control N1 - Includes bibliographical references (p. 155-158) and index ER -