Stone, John. <br/><br/>
Increasing effectiveness :  a guide to quality management / 
 Guide to quality management 
John Stone. 
 - London ;  Washington, D.C. :  Falmer Press,  1997. 
 - vi, 179 p. :  ill. ;  24 cm. 
 - Managing colleges effectively series ;  2 .
<br/><br/>Includes bibliographical references (p. 175-176) and index. 
<br/><br/><label>ISBN: </label>0750707178 (paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / STI 1997