TY  - BOOK
AU  - Stone,John
TI  - Increasing effectiveness: a guide to quality management 
SN  - 0750707178 (paper)
U1  - 658.562 21
PY  - 1997///
CY  - London, Washington, D.C.
PB  - Falmer Press
KW  - Organizational effectiveness
KW  - Total quality management
N1  - Includes bibliographical references (p. 175-176) and index
ER  -