Skinner, Wickham. <br/><br/>
The impact of new technology :  people and organizations in service industries / 
by Wickham Skinner and Kishore Chakraborty. 
 - 2nd ed. 
 - New York :  Pergamon Press,  c1984. 
 - 100 p. ;  28 cm. 
 - Work in America Institute studies in productivity ;  19 .
<br/><br/> Includes index. 
<br/><br/>Bibliography: p. 47-74. 
<br/><br/><label>ISBN: </label>0080295003 (pbk.) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.--United States<br/>Technological innovations.
<br/><br/><label>Dewey Class. No.: </label>658.514  / SKI 1984